Good leaders never play the blame game. They take responsibility for actions taken by the team. When issues in the workplace arise, leaders initiate crucial conversations and deal with them with the team. A good leader can always turn bad situations around.
If a project encounters a problem, determining the root cause of it lets the leader know whether it was the team who caused the trouble or the process. Looking closely into all the factors: the team, the partners, and the customers would prevent blaming and may promote overall improvement of the project. Having a bird’s eye view on every project may be good in the beginning to know its potential impact, but when challenges arise, a deeper look would provide a good visual of what’s causing the problem, and makes finding solutions easier.
Bullying team members in fixing project glitches would only cause problems outside of the issue and may create division in the team. A good leader knows how to balance team members and makes an effort to know the ones who are good at formulating solutions and who among them can deliver the solutions formulated. Delegating tasks is a strength every leader must have. Wanting to do everything to prevent problems is a big mistake some leaders commit.
In troubleshooting, understanding one another is key. It is a skill that involves three other skills: conflict resolution, communication, and problem-solving skills. Keeping everyone in the team engaged can create a shared vision and shared goals. Looking back at shared goals, and bravely changing them if needed, may facilitate growth among team members.
Whether it’s a problem within the team or a problem in the project, good leaders know how to fix them.
Edmund O’Brien is the CEO of at Arvato Bertelsmann, overseeing the growth and execution of a multibillion-dollar business that delivers a host of BPO services including SCM, CRM, financial and IT solutions. He gives importance to team leadership and development. Know more about Eddie and his industry by visiting this page.